FAQ

Accordion

How long does shipping take?

Orders are usually processed and shipped within 24–48 hours. Estimated transit time to the United States is 6–12 days after dispatch. Delivery times for other destinations depend on the destination and available shipping service.

How much does shipping cost?

Accessory-only orders ship free when the accessories subtotal is US$79 or more. When an order includes a keyboard, accessories do not incur an additional shipping charge; keyboard shipping applies. For U.S. orders containing keyboards, shipping is US$15 per order, including orders with two keyboards. Accessory-only orders below US$79 are charged the standard shipping rate for the destination.

Where are you located?

Our warehouse is located in Shenzhen, China.

Do you ship outside of the US?

Yes. Shipping availability and delivery estimates for destinations outside the United States are based on the delivery address and are shown at checkout.

Can you under-declare my international order?

We are legally obligated to declare the correct amount in international order declarations and are not able to under declare order values.

Can I use multiple coupon codes in one order?

Coupon codes cannot be stacked, and they are limited to one coupon code per order

Will I be charged additional duties and fees on my order?

The carrier may charge you additional fees, and your government may impose duties and taxes. Please review government policy on imports from China.

Why do I see the error "Shipping information is required" on checkout?

If you see this error, it may be because you tried using a different shipping address with an Express Payment option such as Apple Pay or PayPal Express. Please clear your browser cache and cookies and try again without using an Express Payment method.

Why do I see the error "Some delivery details may have changed" on checkout?

If you see this error, it may be because you tried using a different shipping address with an Express Payment option such as Apple Pay or PayPal Express. Please clear your browser cache and cookies and try again without using an Express Payment method.

What carriers do you use?

We have different carriers in different countries. The United States is most likely to use USPS, as well as FedEx, DHL, UDS, ONTRAC, Lasership, and CDL. Korean carriers are CJ and OURBOX. Australian carriers are Postal Service, IMILE, PFL, Fastway, etc.

Where can I confirm my shipping rate?

Shipping charges are calculated at checkout based on your items and delivery address. Accessory-only orders ship free when the accessories subtotal is US$79 or more; when an order includes a keyboard, accessories add no extra shipping and keyboard shipping applies. For U.S. orders containing keyboards, shipping is US$15 per order, including orders with two keyboards.

Why are the prices higher in the EU region?

Prices for customers in the European Union are 20% higher due to the additional import tariffs and VAT required by EU regulations.