FAQ

Accordion

How long does shipping take?

Generally, we ship orders within 24-48 business hours, but the shipping speed depends on the selected shipping carrier selected at checkout.

How much does shipping cost?

Shipping costs will vary depending on your location. Please note heavier items (such as mouse pads and switch containers) will result in higher shipping costs.

Where are you located?

Our warehouse is located in Shenzhen, China.

Do you ship outside of the US?

Yes, we ship worldwide from our warehouse in Shenzhen, China.

Can you under-declare my international order?

We are legally obligated to declare the correct amount in international order declarations and are not able to under declare order values.

Can I use multiple coupon codes in one order?

Coupon codes cannot be stacked, and they are limited to one coupon code per order

Will I be charged additional duties and fees on my order?

The carrier may charge you additional fees, and your government may impose duties and taxes. Please review government policy on imports from China.

Why do I see the error "Shipping information is required" on checkout?

If you see this error, it may be because you tried using a different shipping address with an Express Payment option such as Apple Pay or PayPal Express. Please clear your browser cache and cookies and try again without using an Express Payment method.

Why do I see the error "Some delivery details may have changed" on checkout?

If you see this error, it may be because you tried using a different shipping address with an Express Payment option such as Apple Pay or PayPal Express. Please clear your browser cache and cookies and try again without using an Express Payment method.

What carriers do you use for Free Shipping?

We have different carriers in different countries. The United States is most likely to use USPS, as well as FedEx, DHL, UDS, ONTRAC, Lasership, and CDL. Korean carriers are CJ and OURBOX. Australian carriers are Postal Service, IMILE, PFL, Fastway, etc.

How do I qualify for free shipping?

If your order exceeds $79, you will receive free shipping worldwide. However, overweight goods (e.g. keyboards, mousepads) will be charged a certain amount of overweight shipping fee.

Why are the prices higher in the EU region?

Prices for customers in the European Union are 20% higher due to the additional import tariffs and VAT required by EU regulations.