Refund policy
Returns & Refunds
Return Window
You may return unused and unopened items within 14 days of receiving your order for a full refund, excluding shipping costs (including return label costs). To initiate a return, please contact our customer support team. Once you receive the return label, please ensure the return is shipped back to us within 14 days; otherwise, the return label will be voided, and you will no longer be eligible for a refund.
Cancellation
Cancellation requests must be made before the order has shipped. Orders are generally processed and dispatched within 24–48 hours after they are placed. Orders cannot be cancelled after shipment.
Inspection & Refund Process
Upon receiving your return, we will inspect the items to ensure they are in their original condition. Refunds are returned to the original payment method and generally appear within 3 business days after processing.
Non-Returnable Items
The following items are not eligible for refunds or returns once the packaging has been opened:
- Switch Lubricants
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide a free replacement or a full refund for defective items. Please do not return the item until you have contacted our customer service team.
Discounted & Replacement Items
Return and refund eligibility for sale, clearance, discounted, customer-service-discounted, and replacement items is determined case by case after discussion with our customer support team. Please contact our customer support team before returning these items.
Resale Policy
Returned items are never resold on our site. All products available for purchase are in new, unused condition.